REGULATIONS

I. General provisions

1. COSMOS MUSEUM sp. z o. o. in Warsaw registered at the following address: 00-842 Warsaw, ul. Łucka 15/3, e-mail: info@cosmosmuzeum.pl, website: www.cosmosmuzeum.pl, Tel: +48 501 157 610 (hereinafter: the "Museum") is a private company registered with the following NIP 5272884234 and REGON 382653720000.

2 The museum has legal personality.

(3) For the purposes of this document, "Visitor" shall mean any person visiting an exhibition of the Museum and any person attending events held at the Museum.

4 The Museum is open Monday to Friday from 9 a.m. to 9 p.m. and Saturday and Sunday from 9 a.m. to 10 p.m. The last entrance for Visitors is one hour (60 minutes) before closing. 

4.1 The museum reserves the right to close and open the museum on dates other than those mentioned in section 4. 

(5) By entering the Museum, each Visitor accepts the provisions of this document (hereinafter: the "Visitor Regulations") and agrees to abide by them.

The museum is not accessible to disabled visitors. Persons with any disability enter at their own risk.

The use of the cloakroom is free of charge. The locker room is not supervised and the Museum is not responsible for any valuables left behind. In the event of a lost/damaged locker key, a locksmith will be called at the visitor's expense.

8 The Museum is not responsible for items left on the premises.

9 Museum employees are not obliged to have change to give in accordance with Article 535 of the Civil Code. 

10. Detailed information on the Museum's operations, opening hours, ticket prices and temporary closure of exhibition spaces and exhibition elements is available at the Museum's ticket office and on the Museum's website or social media.

II. Tickets

1 Due to the size of the Museum and the nature of the exhibitions, there are limits to the number of visitors who can be in the exhibition space at the same time. The Museum reserves the right to temporarily suspend the admission of visitors if the visitor limit is exceeded.

(2) The Museum reserves the right to exclude certain exhibition rooms and exhibition elements.

3. discounted tickets are sold only on presentation of a valid document entitling the holder to the discount.

4 Information on groups of persons entitled to discounts and types of documents confirming the entitlement is available at the Museum ticket office and on the Museum website.

(5) The ticket purchased entitles the holder to a single entry. If you leave the building, you cannot re-enter using the same entrance ticket.

6 The visitor is obliged to keep the proof of purchase for the duration of the visit.

III. Stationary ticket sales

1.Information on events organised by the Museum is available on the Museum's website, on its Facebook page and on leaflets.

2. Tickets can be purchased at the Museum box office or on the Museum website.

3. It is possible to pay at the Museum ticket office by cash in Polish zloty and by card - information about the types of cards accepted is available at the ticket office and on the Museum website.

The ticket prices are available at the Museum ticket office. Admission prices for individual events are also published on the Museum website. Information on groups of Visitors who are entitled to concessions or free admission is available at the ticket office.

5 The Museum reserves the right to introduce fees other than those included in the price list for admission to individual events organised by the Museum or taking place at the Museum.

6 Due to health and safety regulations, the Museum reserves the right to regulate the number of tickets that may be sold.

7 The price quoted at the time of purchase is final.

8 All prices are in Polish zloty and include VAT.

(9) The Museum shall issue VAT invoices in accordance with the deadlines and conditions stipulated by the applicable legislation. The Museum is authorised to issue electronic invoices and send them as PDF files to the Purchaser's e-mail address. VAT invoices can only be issued in the name of the person who made the purchase.

10. In the event of the closure of the Museum for reasons beyond the control of the Museum (disasters, cataclysms, terrorist attacks, national mourning, etc.), payments made by cash and card are refunded at the Museum cash desk.

IV. Online ticket sales

1. the purchase of tickets online takes place via the website https://cosmosmuzeum.pl/bilet-online/  and signifies acceptance of the terms and conditions of the selected attraction

2. Buying a ticket online is possible after registering at https://cosmosmuzeum.pl/bilet-online/ and acceptance of the clauses concerning consent to the processing of personal data and after payment has been made via the Przelewy24 system, which is owned by PayPro S.A.

3. Through the online sales system, tickets can be purchased for single admission to the Cosmos Museum exhibition.

4 Each ticket has a unique four-digit number, which is used to verify the

5. The following information must be provided to make a purchase:

  1. name
  2. e-mail address

6 In order to receive a VAT invoice, please contact: cosmosmuzeum@gmail.com.

7 The invoice will be sent electronically.

8. payment for the purchase of tickets online shall be made only by means of the Przelewy24 system, payment card accepted by the Przelewy24 system, electronic transfer or other form made available by Przelewy24 within the service https://cosmosmuzeum.pl/bilet-online. 

9. within 30 minutes of completing the online purchase, the system will send an e-mail to the mailbox address provided in the profile, containing a confirmation and transaction number and the e-tickets saved in PDF format. 

10. Any complaints regarding an online purchase must be made within 30 calendar days of purchase. 

11. Complaints shall be submitted by e-mail to cosmosmuzeum@gmail.com or in writing to Cosmos Museum's registered address.

(12) The complaint will be considered within 14 calendar days of receipt of the complaint. The decision on the complaint is communicated in writing or by e-mail.

13 Upon receipt of a positive decision, the funds will be returned to the bank account from which the payment was made within 14 calendar days of receipt of the complaint.

V. Procurement principles

1.Visitors are obliged to obey the instructions of the Museum staff with regard to orders.

(2) Children under the age of 13 may visit the exhibition only if accompanied by adults, who take full responsibility for them.

3 Organised groups of children are required to be accompanied by an adult at all times.

4 There is a surveillance system in place at the Museum which records and stores images.

5. Museum equipment may only be used for its intended purpose.

6 The use of the toilets is restricted to those visiting the Museum or attending its events.

7. It is prohibited to:

  1. bringing into the Museum luggage larger than 55 x 35 x 20 cm. It is permitted for parents and carers of children with medical problems to bring bags, luggage and other items. 
  2. bringing in objects that may disturb other Visitors by being soiled or damaged, or that may soil or damage Museum equipment;
  3. Entering animals without a leash and muzzle. Owners are responsible for damage or dirt caused by the animal;
  4. consumption of food and drink;
  5. smoking and e-cigarettes in the Museum;
  6. touching exhibits that are prohibited;
  7. relying on showcases;
  8. running;
  9. shouting;
  10. entering prohibited areas;
  11. touching equipment used to stabilise climatic conditions and equipment protecting the collection;
  12. taking photos and recording videos using a tripod or and taking photos or recording videos in a way that violates the provisions of clause 8 below; any use of photos and videos is only possible after complying with the requirements of copyright law; the Visitor is aware that the Museum exhibition is protected by copyright law and the Visitor Regulations do not entail any licence for the Visitor; taking photos and recording the surveillance system is prohibited;
  13. obstructing Museum staff in the performance of their duties or otherwise hindering the functioning of the Museum;
  14. Entering the Museum under the influence of alcohol or illegal substances, behaving in a way that endangers the safety of others or the exhibits, hindering the experience of other Visitors, causing public disorder, deviating from accepted standards of personal hygiene;
  15. organising public assemblies, public meetings, conducting commercial activities, distributing advertising or announcements and carrying out any other commercial activity without the Museum's consent.

(8) Photography and video recording carried out as part of a business or professional activity or for other than private or non-commercial purposes requires the Museum's permission. Information can be obtained by contacting: info@cosmosmuzeum.pl.

9 In the case of violation of the Rules by a Visitor, he/she may be asked to leave the Museum by a Museum employee or a security officer, to which he/she shall immediately comply. In such a situation, Visitors are not entitled to a refund.

In the case of organised groups, chaperones take full responsibility for the group and any damage caused by them. Group bookings can be made by telephone or e-mail. The Museum reserves the right to cancel a reservation without giving any reason.

VI. Complaints

1.Visitors may lodge complaints about the Museum's activities, programme and customer service.

(2) Complaints may be sent by e-mail to info@cosmosmuzeum.pl or by post to COSMOS MUSEUM Sp. z o.o., 00-842 Warsaw, Ul. Łucka 15/3.

(3) Complaints must include the name of the person making the complaint, the address (postal or electronic) and a description of the subject of the complaint.

(4) If the data contained in the complaint is insufficient, the Museum shall ask the complainant to provide the required information. A properly submitted complaint will be considered by the Museum within 30 calendar days of receipt of the complaint. A reply will be sent to the address given in the complaint. The Museum shall not be liable for complaints submitted incorrectly, in particular if the Visitor provides incorrect or false information.

5 The Museum is not responsible for complaints sent by e-mail that have been filtered by the Museum's anti-spam system.

(6) The Museum's decision on a complaint shall be final. This does not affect the statutory rights of the Visitor under the Civil Code and the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2017, item 683).

VII. Final provisions

1.The tour regulations are available on the Museum's website and a hard copy is available at the ticket office.

2 The content of this document can be printed out at any time, saved to a device or downloaded from the Museum's website.

(3) In the event of a dispute in connection with the sales contract, the parties will endeavour to resolve the issue amicably.

(4) Every Visitor shall have the right to make use of out-of-court complaint and redress procedures. The Visitor may make use of mediation. Lists of regular mediators and existing mediation centres are provided and made available by the heads of the respective district courts.

5 The Museum reserves the right to amend the Visitor Regulations.

6 The Regulations entered into force on 27 January 2023.